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Privacy Policy

In the process of providing medical care, Quello collects and retains personal information concerning our patients. Quello respects the privacy of your personal information and appreciates the importance of protecting this information by keeping it confidential and stored in a secure manner. We are compliant with all relevant HIPAA regulations that are consistent with the providing of medical care. 

This Privacy Policy covers how we treat Personal Data that we gather when you access or use our Services. “Personal Data” means any information that identifies or relates to a particular individual and includes information referred to as “personally identifiable information” or “personal information” under applicable data privacy 

 laws, rules or regulations. 


This Privacy Policy does not cover the practices of companies we don’t own or control or people we don’t manage. Please read this Privacy Policy carefully before using our services and providing any personal information to us.


By visiting, accessing or using the website, you are automatically accepting and agreeing to the most-recent version of this Privacy Policy access or use of the Site reaffirms your acceptance and agreement in each instance.

How We Collect and Use Your Personal Information:

Personal information is information that identifies, relates to, or could reasonably be linked with you or your household.

Directly from You.

When you use our Services, we collect the following categories of personal information directly from you:

• Identifiers and contact information
, such as your name, address, telephone number, email address, digital signature and your IP address. We generally use this information to provide you with our Services, respond to your communications with us, and for identity verification.

• Referrals, Information about third parties that you refer to Quello (e.g., name, email and/or other contact information, relationship);

• Health-related information, such as your medical conditions, treatment options, physician referrals, prescriptions, and lab results, questionnaires, or other related health information provided to us. We generally use this information to provide you with our Services, including to facilitate your interaction and the healthcare related services provided by health care providers.

• Certain protected characteristics, such as demographic information like your gender and age. We generally use this information to help provide our Services to you.

• Any other personal information, that you choose to directly provide to us

Automatically Through Tracking Technologies. 

We may also collect the following categories of personal information automatically when you use our Services:

• Internet and other electronic network activity information, such as your IP address, browser type, browser language, operating system, the location from which you access our Services, device IDs, referring and exit pages and URLS, platform type, the number of clicks, files you download, domain names, landing pages, pages your viewed, the amount of time spent on particular pages, the terms you used to conduct searches on our Platform, the date and time you used our Services, error logs and other similar information. We collect this information generally for our own business analytics and marketing purposes as well as to better customize our content and Services to your preferences. You can learn more about how we use tracking technologies in Section 3 entitled “Cookies and Other Tracking Technologies” below.

From Social Media and Other Content Platforms.

When you “like” or “follow” us on Facebook or Instagram, we may collect some information from you including your name, email address, and any comments or content you post relevant to us. We also collect your information if you sign up for one of our promotions or submit information to us through social media sites.

• In addition to how we use your personal information as described above in this section, we may also use your personal information for the following purposes:

• Carry out, improve, and manage the Services and, as applicable, facilitate the provision of health care services to you by physicians or other health care providers and ensure that the physicians or health care providers have the services and support necessary for health care operations.

• Engage in internal research to understand the effectiveness of our Services, improve our Services, and better understand our user base. If we publish or provide the results of this research to others, such research will be presented in a de-identified and aggregate form such that individual users cannot be identified.

• Communicate with you about the Services, your use of the Services, or your inquiries related to the Services and send you communications to meet your needs.

Communicate with you by email, postal mail, or phone about surveys, promotions, special events or our products.

• Provide you with technical support and customer service.

• Verify your identity and administer your account, including processing your payments and fulfilling your orders.

• Take steps designed to ensure that content from our Services is presented in the most effective manner for you and for your computer or device and as part of our efforts to keep our Services safe and secure.

• Measure or understand the effectiveness of advertising and content we serve to you and others, and to deliver and customize relevant advertising and content to you.

• Help us better understand your interests and needs, such as by engaging in analysis and research regarding use of the Services.

• Comply in good faith with any procedures, laws, and regulations which apply to us where it is necessary for our legitimate interests or the legitimate interests of others.

• Establish, exercise, or defend our legal rights where it is necessary for our legitimate interests or the legitimate interests of others.

Aggregate/De-Identified Data. 

We may aggregate and/or de-identify any information collected through the Services so that such information can no longer be linked to you, your household, or your device (“Aggregate/De-Identified Information”). We may use Aggregate/De-Identified Information for any purpose, including for research and marketing purposes.

Should you wish to opt out of our de-aggregate data pool, please submit a written/emailed request to info@goquello.com with your Name and DOB and a subject line of “Request for Removal of Aggregate Data”  and we will remove your information from our aggregate data pool. This request does not affect data needed to engage in the services itself as described in this privacy policy but rather prevents us from de-identifying and using your data for other purposes. 

How We Share and Disclose Your Personal Information:

We may share your personal information for our own business purposes in the following ways:

• Service Providers. We provide access to or share your personal information with select third parties who use the information to perform services on our behalf (“Service Providers”). They provide a variety of services to us, including for example, marketing, advertising, analytics, research, shipping, data storage, IT and security, fraud prevention, payment processing, and auditing and legal services.


• Affiliates and Subsidiaries. We may share information we collect within any Quello member or group to deliver products and services to you, ensure a consistent level of service across our products and services, and enhance our products, services, and your customer experience.


• Health Care Providers. We may share your personal information with health care providers: (i) to schedule and fulfill appointments and provide health care services as part of the Services, (ii) to whom you send messages through our Services, and (iii) for other treatment, payment or health care operations purposes, including pharmacy services, upon your request.


• Other Third Parties. We may share your personal information with third-party companies or individuals outside of Quello (a “Third Party”). For example:

• From time to time, we may be required to provide personal information to a Third Party in response to a court order, subpoena, government investigation, or as otherwise required by law or legal process.


• We may share your personal information with Third Parties, such as law enforcement agencies, other government agencies, or health authorities (i) when we, in good faith, believe you or others are acting unlawfully, (ii) when we believe it is necessary or appropriate to satisfy any law, regulation or other governmental request, (iii) to operate our business and Services properly, (iv) to protect or defend our rights or the rights or well-being of our users, even without a subpoena, warrant or court order, or (v) we believe disclosure is necessary to protect the health and safety of our personnel, clients, guests, and the general public.


• With Your Consent. We may also disclose your personal information in other ways you direct us to and when we have your consent.


Cookies and Other Tracking Technologies

• We may use “cookies” and other tracking technologies to keep and sometimes track, information about you when you use our Platform. Cookies are small data files that are sent to your browser or related software from a web server and stored on your computer’s hard drive. Cookies track where you travel on the Platform and what you look at. Most web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. We may use cookies and tracking technologies in the following ways.


• Online Analytics. We may use third-party web analytics services, such as those of Google Analytics (including Google Signals, Google User-ID, and other Google Analytics features) and MixPanel on our Services to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; try to locate the same unique users across multiple browsers or devices to better tailor services and features; and provide certain features to you. To learn more about Google Analytics, you can visit “How Google uses data when you use our partners’ sites or apps” (located here). If you have a Google account with personalized advertising enabled, through Google Signals, Google will also be able to gather for us analytics and engagement information from across the various devices you use to access the Services. To prevent Google from using your information for analytics (including cross-device tracking for personalization purposes), you may install the Google Analytics Opt-out Browser Add-on by clicking here. And to opt out of Google Signals, please open your “Settings” app, locate and tap “Google,” select “Ads,” and turn ON “Opt out of Ads Personalization.” You may also be able to disable cross-device tracking through your Android or Apple device-based settings.


• Online Advertising. The Services may integrate third-party advertising technologies (e.g., ad networks and ad servers such as Facebook, Google Ad Words, Criteo and others) that use cookies and other technologies to deliver relevant content and advertising for Quello products on the Services, as well as on other websites you visit and other applications you use. The ads may be based on various factors such as the content of the page you are visiting, information you enter such as your searches, demographic data, and other information we collect from you. These ads may be based on your current activity or your activity over time and across other websites and online services.We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your device you use to access the services by non-affiliated third party advertising network services. If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative’s Consumer Opt-Out link, the Digital Advertising Alliance’s Consumer Opt-Out link, or Your Online Choices to opt-out of receiving tailored advertising from companies that participate in those programs. If you are interested in more information about Criteo’s privacy practices or opting-out of Criteo’s advertising services, you may view their Privacy Policy. To opt out of Google Analytics for display advertising or customize Google display network ads, visit the Google Ads Settings page. We do not control these opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.Please note that if you exercise the opt-out choices above, you will still see advertising when you use the Services, but it may not be tailored to you based on your online behavior over time.


• Data Retention, Quello may retain your personal information and non-personal information for as long as it believes necessary; as long as necessary to comply with its legal obligations, resolve disputes and/or enforce its agreements; and/or as long as needed to provide you with the products and/or services of the Site, and/or Quello. Quello may dispose of or delete any such personal information or non-personal information at any time, except as set forth in any other agreement or document executed by Quello or as required by law.

• How We Safeguard Your Personal Information: Quello takes a variety of reasonable technical and organizational security measures designed to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet, and that any such transmission is at your own risk.


Contact Us:

Should you have questions about our Quello Privacy Policy or our practices you may contact us at:
Quello
6110 Greenwood Plaza Blvd
Greenwood Village CO 80111
info@goquello.com
(303) 728-3370

Out of convenience for the end user, Included below is a copy of the privacy agreement for the lab we use to process blood tests. 

I consent to the collection, testing, and insurance claim filing of my blood for the purpose of the service noted above(“SERVICE”). I release Spiriplex, Inc.(“SPX”), its affiliates and any other entity and individuals associated with this SERVICE from all liability arising from the collection and testing of my blood. I acknowledge the results for the SERVICE can be affected by many factors and does not constitute medical advice or a diagnosis of any kind. I authorize SPX, or the billing laboratory, to release all copies of my laboratory results and data to healthcare providers and facilities for the purpose of continuing and coordinating my plan of treatment, reimbursement, quality assurance, regulatory or accreditation purposes. I consent to the release of the results and data of my SERVICE (without my name being used) in clinical and research studies and reports. I hereby assign SPX, or the billing laboratory, the financial benefits I am entitled and or receive from my health insurance plan(s) or service provider(s). SPX is not a provider to government health plans (State or Federal). SPX, or the billing laboratory is authorized to release all information required for insurance claims and permit reproduction of this authorization for use in place of the original assignment. Specimen to be shipped to HeliosDX, to be processed by SPX as the reference laboratory for HeliosDX.

Please inform Quello of any potential accommodations you may need pertaining to the Spiriplex Privacy Policy above in writing via info@goquello.com as soon as possible so that we may work with the lab on your behalf to try and accommodate your needs.

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